A shallow investigation costs you twice.
Stop at “human error” and you fix nothing. The conditions that caused the incident stay in place, the next event is already on its way, and your report won’t survive scrutiny from a client, insurer or regulator.
A proper workplace incident investigation in Perth looks past the individual to the task, environmental and organisational factors that set the scene. As an independent investigator, Robust HSEQ brings objective ICAM and TapRooT root cause analysis — so you understand exactly what happened, why, and what to change to stop it recurring.
Call us when…
- You have had a serious injury, near miss or fatality
- A client, insurer or regulator wants a formal investigation
- You need an independent, conflict-free investigator
- An internal report stopped at blaming a person
- The same type of incident keeps happening
- You need findings that hold up under scrutiny
Our Investigation Services
From a single near miss to a complex, high-consequence event — investigated, analysed and reported by experienced HSEQ specialists.
ICAM Investigations
Incident Cause Analysis Method investigations that map defences, actions, conditions and organisational factors to the real root cause.
TapRooT Investigations
Systematic TapRooT root cause analysis using the Root Cause Tree for consistent, repeatable, defensible findings.
Root Cause Analysis
Structured analysis that drills past symptoms to the underlying causes — so corrective actions fix the system, not just the surface.
Evidence Review
Securing and reviewing physical, documentary, digital and photographic evidence to build an objective, factual picture.
Witness Interviews
Cognitive, non-leading interviews conducted fairly and respectfully to capture accurate accounts without contaminating recall.
Corrective Actions
Practical, prioritised corrective and preventive actions targeted at the real causes — assigned, owned and trackable.
Lessons Learned
Clear lessons learned and safety alerts you can share across the business to prevent recurrence on other sites and crews.
Investigation Reports
Concise, evidence-based investigation reports written to stand up to clients, insurers, legal teams and regulators.
Independent & Confidential Investigations
Conflict-free, confidential investigations by an external investigator — objective findings, handled sensitively.
What a good investigation delivers
- An objective, evidence-based timeline of events
- Absent or failed defences clearly identified
- Individual, task and environmental factors mapped
- Underlying organisational and system causes exposed
- Corrective actions that target the real causes
- A defensible report and shareable lessons learned
From The Sharp End To The System.
ICAM works because it refuses to stop at the person closest to the incident. It traces the chain from absent or failed defences, through individual and team actions, to the task and environmental conditions — and finally to the organisational factors that allowed it all to line up.
That is where the real fixes live. By exposing the system, not just the symptom, our ICAM investigations in Perth give you corrective actions that genuinely reduce the chance of recurrence — the kind clients and regulators expect to see.
The First Hour Decides The Investigation
Evidence fades, scenes get cleaned up and memories shift. Get the basics right early and the whole investigation is stronger.
- Make the area safe and care for the people involved
- Preserve and isolate the scene before it changes
- Capture photos, measurements and physical evidence
- Secure digital evidence, logs and CCTV footage
- Note witnesses before accounts blur together
- Meet any notification obligations to the regulator
- Avoid jumping to conclusions or assigning blame
- Engage an independent investigator early
Industries We Support
Incident investigations tuned to the hazards, regulators and client expectations of your sector.
Mining
ICAM investigations for the resources sector and its contractors.
MiningConstruction
Incident investigations for head contractors and subbies.
ConstructionTelecommunications
Root cause analysis for telco field and network incidents.
TelecommunicationsTransport & Logistics
Investigations for vehicle, fatigue and load incidents.
Transport & LogisticsUtilities & Energy
High-consequence investigations for utilities and energy.
Utilities & EnergyGovernment
Independent investigations aligned to public-sector duties.
GovernmentWarehousing & Distribution
Investigations for plant, racking and manual handling events.
WarehousingManufacturing
Root cause analysis for machinery and process incidents.
ManufacturingOur Investigation Process
A disciplined path from incident to embedded lessons — objective, methodical and defensible.
Secure & Gather
We secure the scene, preserve evidence and capture accounts before they degrade or change.
Analyse Root Cause
We apply ICAM or TapRooT to map the chain of events and expose the genuine underlying causes.
Identify Corrective Actions
We develop practical, prioritised corrective actions that target the real causes, not the symptoms.
Report & Embed Lessons
We deliver a defensible report and shareable lessons learned, then help you close actions out.
Incident Investigation FAQs
What is the difference between ICAM and TapRooT investigations?
ICAM (Incident Cause Analysis Method) and TapRooT are both structured root cause analysis methodologies widely used across Australian industry. ICAM maps an incident across absent or failed defences, individual and team actions, task and environmental conditions, and organisational factors. TapRooT uses a systematic process with its Root Cause Tree to drive consistent, repeatable findings. We are experienced in both and select the method that best fits the incident, your systems and any client or regulator expectations.
Do you guarantee the findings of an investigation?
No. A credible investigation follows the evidence wherever it leads, so we will never promise a predetermined outcome or guarantee findings. What we do commit to is a rigorous, methodical, defensible process — objective evidence, structured analysis and clear corrective actions you can stand behind in front of clients, insurers and regulators.
Are your investigations independent and confidential?
Yes. We act as an independent investigator with no internal agenda, which keeps findings objective and credible. Investigations are handled confidentially and sensitively, with information shared only with those you authorise. Where required, we work with your legal advisors to support legal professional privilege.
How quickly can you respond to a serious incident?
Evidence degrades fast, so we prioritise serious incidents and mobilise quickly across Perth and WA. The first priority is securing the scene, preserving physical and digital evidence and capturing accounts while memories are fresh. Call us on 1300 405 876 and we will advise on immediate steps and arrange attendance.
Strengthen The Whole System
Need an incident investigated properly?
Talk to the independent investigators Perth and WA businesses trust for ICAM and TapRooT root cause analysis. Confidential, objective and no-obligation.